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Have a question about your order, subscription, or our coffee? We're here to help. To track orders or manage Subscribe & Save, visit your account portal.
Order Questions
Include your order number if you have one. We typically respond within 1–2 business days.
Brewing Help
Not sure which grind or method to use? Ask us — Juan and the team love helping you get the perfect cup.
FAQs
Your questions answered
We roast in small batches every week. Every bag ships within days of roasting so you get peak flavor at home.
We partner directly with farmers in Colombia, Costa Rica, and Chiapas, México — building fair, sustainable relationships with the communities behind every origin.
Yes! Subscribe & Save gives you 10% off monthly deliveries. Choose your favorite roast and grind on any product page.
Whole bean stays freshest longest. Choose fine for espresso, medium for drip, and coarse for French press or cold brew. Not sure? Whole bean + a burr grinder is our top recommendation.
We stand behind every bag. If something isn't right, reach out within 30 days and we'll make it right. See our full return policy for details.