Return Policy

We stand behind every bag of On'Ze Coffee. Your satisfaction matters to us.

Satisfaction Guarantee

If you're not completely satisfied with your purchase, contact us within 30 days of delivery. We'll work with you to make it right — whether that means a replacement, store credit, or refund.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days with photos of the issue. We'll ship a replacement at no additional cost.

Subscriptions

You may pause, skip, or cancel your subscription at any time through the subscription management portal linked in your confirmation emails.

How to Request a Return

Visit our support page with your order number and a brief description of the issue. Our team typically responds within 1–2 business days.