March 14, 2025

March 14, 2025

Return Policy

On’ze Coffee — Return & Refund Policy

At On’ze Coffee, we stand behind the quality of every roast we ship. If something isn’t right, we’re here to make it right — no stress, no risk.

7-Day Satisfaction Guarantee (No-Risk)

If you try our coffee and simply don’t love it, let us know within 7 days of delivery and we’ll issue a full refund — no return required.

We want every customer to feel confident trying new roasts and exploring our flavors.

This applies to:

  • Coffee you’ve opened

  • Coffee you’ve tried

  • Any roast that didn’t meet your expectations

Just email us within 7 days and we’ll take care of the rest.

14-Day Return Window (Unopened Items)

For unopened, unused items:

  • You may return eligible products within 14 days of delivery

  • Items must be in their original packaging and unused

  • Once received and inspected, refunds are processed within 5–10 business days

This window applies to unopened bags of coffee or non-perishable merchandise.

Non-Returnable Items

To maintain safety and quality standards, the following cannot be returned:

  • Opened or used coffee (except under our 7-day satisfaction guarantee)

  • Perishable food items

  • Gift cards

  • Final sale or discounted items

How to Start a Return or Refund Request

Email us at [your email address] with:

  • Your order number

  • Your reason for return or refund

We’ll provide:

  • A prepaid return label (for eligible unopened items)

  • Or immediate processing under the 7-Day Satisfaction Guarantee

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • We’ll replace the item or issue a full refund at no cost to you

Questions?

We’re here to help. If you have any questions about our Return & Refund Policy, reach out anytime:

onze.coffee011@gmail.com

beauty products

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beauty products

One Bag, One Cup, Endless Connections, Just A Click Away

beauty products

One Bag, One Cup, Endless Connections, Just A Click Away